Chapter 1: Missing Connection

"Communication, the human connection is the key to personal and career success" - Paul J Meyer

The way humans communicate differentiates us from all other species. We are social beings who inherently rely on communication to connect to others. Thus the way we communicate determines our success. Becoming an expert communicator involves understanding the fundamental concepts that define communication. The journey begins now.

In this chapter, you will learn:

  • The purpose of communication
  • What makes human communication unique
  • How humans communicate
  • A portrait of a skilled communicator

Chapter 2: Definitions

"Talking is like playing the harp; there is as much in laying the hand on the strings to stop their vibrations as in twanging them to bring out their music.” - Oliver Wendell Holmes

Communication is more complex than simply sending and receiving a message. In fact, theorists have spent their lives working to unveil the secrets behind effective communication. Becoming a better communicator requires a thorough understanding of the definitions and concepts that surround the verb.

In this chapter you will learn:

  • Classical communication models that explain communication
  • The effects noise has on human interaction
  • The relationship between energy and communication
  • The main elements of effective communication

Chapter 3: Collectives

"A good listener is not someone with nothing to say. A good listener is a good talker with a sore throat." - Katharine Whitehorn

All communicative interactions involve an audience. Learning how to group audiences into collectives is the first step towards mastering the codes of communication. Effective communicators adjust their communication techniques to best fit the circumstance. Without doing so, messages will not be delivered as intended.

In this chapter you will learn:

  • The importance of audiences
  • The difference between audience and collectives
  • How to effectively communicate with each collective
  • How to leverage your understanding of the collectives

Chapter 4: The Program

"We get so much in the habit of wearing disguises before others that we finally appear disguised before ourselves." - François de La Rochefoucauld

There is a fundamental variable that exists in all interactions of communication: the Program. The Program supports the way individuals interpret messages. Considering each program discussed in this chapter is fundamental to sustaining a balanced relationship between the speaker and the listener.

In this chapter you will learn:

  • What causes differing perspectives
  • The unique programs behind effective communication
  • How to recognize a program
  • How to adjust the delivery of the message to suit the program

Chapter 5: Three Brains

"Lulled in the countless chambers of the brain, our thoughts are linked by many a hidden chain; awake but one, and in, what myriads rise!" - Alexander Pope

Evolution has granted humans the most complex brain on the planet. As it has evolved, fragments of our ancestor's brains have remained intact, causing us to have what is called, the Three Brains. Understanding how to convey messages that activate the intended portion of the brain is key to receiving the intended response from a message.

In this chapter you will learn:

  • The three parts of the brain
  • How each of the Three Brains responds to messages
  • How to effectively communicate to each of the Three Brains

Chapter 6: Dual Mind

"There are people who, instead of listening to what is being said to them, are already listening to what they are going to say themselves." — Albert Guinon

Effective communicators adjust their messages to immediate feedback. Doing so requires balancing the acts of speaking and observing - two distinct and challenging actions to intersect. This chapter uses the concept of the Dual Mind to describe how harnessing both actions will lead to more effective communication.

In this chapter you will learn:

  • The components of the dual mind
  • How to establish a connection with the audience
  • How to improve message delivery

Chapter 7: Assumptionator

"Assumptions are the termites of relationships." - Henry Winkler

Assumptions exist in all forms of communication. When not addressed properly, assumptions negatively disrupt the communication process. Learning how to mitigate assumptions while clarifying messages is a skill of effective communicators. This ability begins with learning how to identify and respond to assumptions.

In this chapter you will learn:

  • How assumptions disrupt the communication process
  • Different types of assumptions
  • How to surface assumptions to clarify messages
  • How to expose assumptions

Chapter 8: Storyteller

"Storytelling is the most powerful way to put ideas into the world today." - Robert McAfee Brown

Effective communicators recognize that stories have a process and a structure. Understanding the communication process and applying it to this structure is pivotal to sharing stories powerful enough catalyze action. Storytelling is an art that takes practice to master.

In this chapter you will learn:

  • The origins of storytelling
  • The core elements of a good story
  • Why we tell stories
  • How to tell a story authentically

Chapter 9: Silencer

"A story is told as much by silence as by speech." - Susan Griffin

Silence is a powerful communication tool that is often overlooked. When used correctly, silence can strengthen the meaning of a message. Effective use of silence depends on the audience. Noting that each audience interprets silence differently is a skill of effective communicators.

In this chapter you will learn:

  • Why silence is crucial to effective communication
  • How to use silence strategically
  • When not to use silence

Chapter 10: An Extraordinary Life

“Communication is energy, your birthright of connection, your voice in this world.” - Joseph Connolly

Effective communication is a worthy and achievable goal. Intersecting communication theory with practice is critical to connecting with the listener and delivering powerful messages. Though effective communication takes practice, it is proven to be life-changing once mastered.  

In this chapter you will learn:

  • Why effective communication is life-changing
  • The steps to becoming a better communicator
  • The toolkit for effective communication