Chapter 9: Silencer

"A story is told as much by silence as by speech." - Susan Griffin

Silence is a powerful communication tool that is often overlooked. When used correctly, silence can strengthen the meaning of a message. Effective use of silence depends on the audience. Noting that each audience interprets silence differently is a skill of effective communicators.

In this chapter you will learn:

  • Why silence is crucial to effective communication
  • How to use silence strategically
  • When not to use silence