"A story is told as much by silence as by speech." - Susan Griffin
Silence is a powerful communication tool that is often overlooked. When used correctly, silence can strengthen the meaning of a message. Effective use of silence depends on the audience. Noting that each audience interprets silence differently is a skill of effective communicators.
In this chapter you will learn:
- Why silence is crucial to effective communication
- How to use silence strategically
- When not to use silence