"We get so much in the habit of wearing disguises before others that we finally appear disguised before ourselves." - François de La Rochefoucauld
There is a fundamental variable that exists in all interactions of communication: the Program. The Program supports the way individuals interpret messages. Considering each program discussed in this chapter is fundamental to sustaining a balanced relationship between the speaker and the listener.
In this chapter you will learn:
- What causes differing perspectives
- The unique programs behind effective communication
- How to recognize a program
- How to adjust the delivery of the message to suit the program